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Make Your Website Indispensable

Make a website that rocks by making it indispensable. What nugget of wisdom or bit of practical knowledge can you offer that will make your website a must-visit for your customers?

Maybe you are the source of knowledge for all things plumbing. If your site answers all plumbing questions—and answers them with helpful insights and tips instead of ‘give us a call for an estimate’—then you’ve made yourself indispensable.

Maybe your website offers weekly appetizer specials that are too good to ignore. And too good to ignore means the office celebration party comes to your restaurant and not the chain down the street.

Maybe your website is chock full of financial links and insights, culled from your day of keeping up with the industry. Suddenly your website is an indispensable source of financial info. You’re a guru, sharing the good stuff with the masses.

Any of those options sure beats a bland site with your phone number and hours of operation. Do more with your web site. Make it indispensable.

A Website is Your Online Home

With all the free social media tools out there, you can get away with not having a website. With Twitter, Facebook, YouTube, Blogger and all the rest you can have a full blown online presence and not even have your own website. But it’s not a good idea: A website is your online base of operations. It’s your online home. From that stable base of operations you can take advantage of all kinds of social media sites. But you always need a home. Here are three reasons why:

Clarity
The number one reason to have your own website despite various social media sites is to offer clarity. Your website is all about you. You’re not sharing, borrowing or renting space from someone else. Your logo isn’t competing with Facebook, Twitter or YouTube. There aren’t ads for other businesses and organizations. You have the opportunity to make sure everything is exactly the way you want it.

At the very least your own website is a great way to introduce your business. Maybe all you have on your website is a simple introduction and links to your social media sites where the real action happens. That’s perfect because you’re offering simplicity. No one has to scratch their heads and wonder what you offer or click around to find what else you have online. It’s all right there. Bottom line: it’s easier to connect with your business.

Longevity
The reason nobody really wants to think about is longevity. Having your own website is important because despite all the hype about social media sites, there’s no guarantee they’ll be around forever. There’s nothing to stop them from going belly up tomorrow and suddenly twitter.com/yourbusiness is giving an error message.

OK, that’s a worst case scenario and pretty unlikely. But what’s more likely is the slow demise of the current crop of popular social media sites. Many of these sites didn’t exist five years ago and who’s to say they’ll be around in another five? And if they are still around, will they still be a place you’ll want to point your customers?

But you own your url. As long as you keep renewing it, it’s yours. You’re not susceptible to the shifting tides of some dot com without a revenue model. Bottom line: you won’t lose connections to your business.

Search Engines
Almost all social media sites have a place where they ask for your website. The combined power of all those links will push your site up the search results. It’s an easy way to score some in-bound links and improve your site’s SEO.

Ideally you want the number one result in search engines to be something you own, something you control (see ‘longevity’ above) and something that easily connects people to your business (see ‘clarity’ above). Bottom line: more people connect with your business.

Clarity, longevity and search engine optimization: three reasons to have a website as your online base of operations.

New Life with a New Site

A new website can breathe new life into your business. So many people today are discovering new hobbies and new interests online, and they’re bypassing the local store. Despite the irony, a website can put your local brick and mortar store back on the map.

Maybe you have a fabric and sewing machine repair shop. Thanks to sites like Etsy, craftiness is big right now. Scores of people who haven’t sewn more than a button are creating incredible things. Craft fairs are suddenly hip.

When all these sewing, quilting, knitting craftsters need to fix their sewing machines or stock up on supplies, they’re going to turn to the web, not the yellow pages. They’ll type in “sewing machine repair” and the name of your city or area.

Having a website makes it more likely they’ll find you.

These crafty hipsters may even be more likely to support a local store instead of the national chains, but only if they can find a local store. Having a website enables you to tap that market and find a whole new clientele for your store.

Lame Website or No Website?

So what’s worse: A lame website or not having a website at all? It’s a toss up. Neither one is especially helpful. But in the end I think something is better than nothing.

If you have something online, people can find you.

If you have nothing online, they’ll find someone else.

A lame website can introduce all kinds of problems, yes, but most of the time it’s still better than nothing. A chance at making a sale is better than no chance at all. Trying is better than not trying at all. Mistakes can be forgiven and poor first impressions can be overcome, but if you’re not even in the game to make mistakes then you’ll never have a chance to score.

A lame website is better than no website because it offers that small chance at success.

Lame is not a Strategy
Don’t misunderstand—that lameness is still an incredible hurdle. Obviously a good or even decent website is better than either a lame site or no site. If your site is too lame it becomes a liability*. If information is outdated it’s going to hurt more than help. If your site strays into unethical lameness that’s even worse. And having customers pointing and laughing at your lameness is no boost to the ego.

We’re not advocating lameness. But if you’re afraid to even have a website because it might be lame, the risk of being lame has greater rewards than the risk of doing nothing.

Lame Website

  • Worst case scenario: Customer angered by your lameness never comes back.
  • Best case scenario: Customer grudgingly overlooks lameness and you make a sale.

No Website

  • Worse case scenario: Customer never finds you in the first place.
  • Best case scenario: Customer never finds you in the first place.

It’s a slim advantage, but lame is better than nothing.

So get a website. But do yourself a favor and make sure it’s not lame.

* There are obviously varying degrees of lameness. Some are excusable and we point and laugh. Others are bad practice and deserve a stern wag of the finger. Both of those types can be overcome with a lot of hard work and non-lameness. But there are forms of lameness that will sink you like a rock, never to be overcome. These kinds of lame would include anything illegal or unethical, anything slanderous or harmful. If you’ve got those kinds of lame, then you’re better off with no website.

Flexible Marketing for Your Business

Your business needs to be online because it makes your marketing more flexible. More than any other medium the Internet offers flexibility:

  • If you take out an ad in the print yellow pages you can’t change it.
  • If you do a radio commercial you can’t make the sale better after you turn in the ad (well you can, but it’ll cost you).
  • If you send out a direct mail piece and forget to add a detail you’re stuck.

But with a website you’re in control (at least you better be—it’s one of our 7 Keys to Successful Websites). You can change up your marketing whenever you want. You can make the sale better or longer or smarter. You can add all the details you want whenever you want.

If you’re continually updating your business website you have the flexibility to spread your message right now—without costing you extra. And if that message changes tomorrow, no problem—you can change it.

  • A restaurant can post its daily specials and change them that day.
  • A nonprofit reeling from economic woes can put out an emergency plea for donations.
  • A contractor with especially busy crews can post an explanation online and encourage people to schedule their jobs ahead of time—even offer a discount for doing so.
  • A store can post new directions and maps when construction causes headaches.

Change is the mantra of the business world. Conveniently, that’s also true online. And that kind of flexibility is a boost to your business.

Why Wouldn’t You Want a Website?

Having a website is such a common, beneficial, no-brainer marketing move these days that perhaps it’s better to ask why you wouldn’t want a website. What reason could you possibly have for not wanting an online presence?

Too Expensive
The first and loudest complaint might be that a website is just too expensive. And in some cases that’s true. If you’re springing for custom design from topnotch graphic designers, if you need a custom content management system created from scratch by Internet nerds that make Bill Gates look cool, if you want video and music and animation and all the extras—then yes, it will cost a fortune.

It would also be a waste of money. Instead of shelling out all that cash you can get good design with templates. You can use a free or inexpensive content management system like WordPress. You don’t even need video or music or animation—often times those extras can just be over the top and annoying.

Just like anything else, the price of a website depends on a number of factors, but it can range from free to way too much. But a perfectly serviceable—and profitable—website can be had for a minimal investment. (What’s a minimal investment? Our packages start at $199.)

Too Techie
Another standard reason not to have a website is the slightly befuddled look that comes when someone asks about a website. “How do I even set that up?” You don’t have to be a Luddite to fall into this camp. For many folks working the mouse and navigating a website is enough of a challenge, never mind actually building their own website.

Luddites, rejoice: You don’t have to be a techie to have a website. There are options that take away the heavy tech lifting and make running a website as easy as typing an e-mail. And if typing an e-mail is too much, there are services that will cover the whole shebang. Most of these options will boost the price tag, but depending on what you need and how much you’re willing to learn how to do yourself, you can still get a good website without being a techno genius and without breaking the bank.

Too Time Intensive
If you run your own business you don’t need to be reminded that you’re too busy for a website. You don’t have the spare minutes to learn what needs to be done, how to set it up and keep the site going.

But you also might find that you can’t afford not to take the time. More and more people are online and those people are doing more and more things online. If you’re not online, they’ll pass you by.

Launching and maintaining a website does take time, but it shouldn’t overwhelm your calendar. And if you do it right, your website should more than pay for the time you spend.

Much like the price tag, how much time you want to spend on your site can vary. Maybe all you need is a basic site with minimal updates. You could be up and running in a few hours and maintenance could take maybe an hour per month. Even a more involved set up with frequent updates doesn’t have to take forever. An hour per week amounts to less than 15 minutes per day. If that effort pays for itself, what’s the harm?

If you’re too busy getting rich from your business to have a website, then maybe you don’t need one. But if you find things slowing down or the return for your time and effort not being as good as it used to be, then a website might be the answer.

Bottom Line
There are very few reasons not to have a website. But websites being too expensive, too techie and too time intensive are not among them.