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How to Make Your Website the Marketing Hub of Your Business

Your website should be the center of your marketing universe. That’s the core philosophy of Cory Miller, founder of iThemes.com and WebDesign.com. “How to Make Your Website the Marketing Hub of Your Business” is a 30-minute webinar where Miller shares a series of short lessons based on his personal experience.

This will give you a primer for making your own website the center of your marketing, but can also serve as talking points to share with your clients.

Topics Cory covers are:

  • 4 reasons to make your website the marketing hub of your business.
  • 5 things to look for in a web designer.
  • How to get people to your website.
  • How to educate and market through your website.
  • How to take it to the next level.
  • How to make the pitch and close the sale.

Here is a quick snippet of the video introduction by Cory Miller.

Intro to How to Make Your Website the Marketing Hub of Your Business

The entire series is available as part of the WebDesign.com premium membership. Join to today to access a growing library of other valuable web training resources.

Designing for the Social Web

This year at WordCamp Raleigh I presented on “Designing for the Social Web.” This is a topic that I’m passionate about and feel that more people in our field should get involved with in order to “stay ahead of the curve.” Here’s a brief summary of the presentation along with the slides. As soon as WordCamp Raleigh posts video of the event we’ll post that here as well.

Today’s Internet has become a social environment. Like it or not, that’s just a fact. As a designer you should be aware of the various social spaces that are available to you and your clients and try to learn as much as you can about them. You need to be able to integrate their various customization schemes into your (or your client’s) brand strategy.

The first thing you’ll need to do is create a plan of attack. By this I mean that you need to research and find the correct networks for you or your clients. Finding the right audience is half the battle when it comes to social media. Don’t waste your time on networks that don’t have relevance for you or your client.

In other words… If you’re a dog… don’t try to be a kangaroo!

Once you’ve determined which networks are right for you, you should study those networks and learn the ins-and-outs of their platform. You’ll need to know the limitations such as screen sizes, customizable area size, level of interactivity, and a host of others. The more you know about your chosen platforms, the better off you will be.

The next phase is creating what we call a “Unified Message” through design. By this I mean that you want to develop your designs (logos, colors, slogans, etc.) and build a core set of graphics that will work across multiple social spaces.

Consistency is key when it comes to the web because consistency creates awareness.

Once you’ve developed your core set of graphics and/or branding materials it’s time to put your plan into action. Go to your chosen networks and use your knowledge of their platform to design some memorable landing pages/profiles.

The final phase focuses on the importance of “social cross pollination.”

The premise of this theory is that by referencing your various social profiles on ALL of your sites, marketing materials, and (seemingly) benign places like email signatures or business cards, you will be able to capture a new segment of users or simply expose your existing user base to a different side of you. By doing this you will constantly give people new ways of interacting with you and keep them “on the hook” by giving them fresh ways to get interesting content from you no matter where they may be on the web.

As you can see, I’m very passionate about this subject and fully believe that the internet is headed down a road that will only become more social. Now is the time to act on this and get up-to-speed with these technologies. If you don’t you run the risk of being left behind, and as we all know… If  you’re not at the party, you can’t dance with the pretty girl!

Below are the slides for the “Designing for the Social Web” presentation:

Learn More about Google Analytics: Free Webinar

One of the most important parts of operating a website is understanding your visitors.  If you don’t understand how the visitors to your website use your website, then how can you develop and write accurately to better reach your users.

We’re offering a free webinar on Google Analytics on Wednesday, Oct. 13 from 11 a.m.-Noon (Central Time).

This webinar will get you started on understand how to use analytics to better understand your site visitors.

Reserve your webinar spot today here

Email Newsletters and EmailBuddy

Email newsletters aren’t dead. They are far from it. Despite the popularity of Twitter and Facebook, email is still one of THE most effective ways to market your product or service. In fact, every product or brand we launch has an email newsletter of some sort attached to it. It’s part of our story because way back in 2008 we launched our entire business with a small email newsletter list. Because of this, PluginBuddy created EmailBuddy, a premium email newsletter plugin for WordPress. Because email is vital to the strategy of any good marketing campaign, we decided to provide the full webinar “Using Email Newsletters with WordPress Websites” for free to everyone so that everybody could take advantage of some email marketing strategies and provide an overview of how to use EmailBuddy.

The WebDesign.com Bookshelf

mktg-books

Today on the WebDesign.com live show, Cory and James talked about conversation, content and community. They also recommended a lot of books that have really helped us build a community around our products and services. Here is the list of books and their Amazon links.

The Whuffie Factor: Using the Power of Social Networks to Build Your Business

Trust Agents: Using the Web to Build Influence, Improve Reputation and Earn Trust

The Tipping Point: How Little Things Can Make a Big Difference

Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone

Raving Fans: Satisfied Customers Just Aren’t Good Enough

The New Community Rules: Marketing On the Social Web

Getting Started: 5) Have Fun

Getting started with a website is a big first step. It takes guts, determination and a lot of smart thinking. We can help with that. This is the fifth in a series of five posts on getting started with a website.

Launching a website is a lot of work. So be sure to have fun.

The Internet is a place for serious business, but it’s also full of distractions both hilarious and informative. While you can find anything on the Internet, there is a casual atmosphere that pervades. Don’t take yourself too seriously. Loosen your tie a bit and be prepared to laugh.

While your business is undoubtedly serious and very important, it’s OK to crack a joke now and then. It’s OK to link to a funny video or write in a style that’s a little more casual. You don’t need to be a complete jokester, but you should be human.

Have some fun. The more fun you have with your site, the more people will notice. Launching a site is a lot of work, but it shouldn’t be a chore. Make it fun by having fun. You’ll enjoy and your readers will, too.

Getting Started: 4) Pay Attention to What’s Working

Getting started with a website is a big first step. It takes guts, determination and a lot of smart thinking. We can help with that. This is the fourth in a series of five posts on getting started with a website.

Once you’re up and running with a website it’s important to pay attention. If you’re going to reach your goals and objectives you need to be watching for the appropriate indicators that measure success. These may be your site’s traffic or response from the site or customers or whatever it is you’re tracking.

Just be sure you’re tracking them. Use a stats system like Google Analytics to track some of the big numbers. If you’re tracking things that aren’t automatically trackable like number of customers or responses you could just set up a simple Excel file (or a free Google Doc, to continue the economical streak). Maybe you’re tracking multiple numbers, like customers, sales, web site visitors, RSS subscribers, Twitter subscribers, etc., and an Excel file is an ideal way to bring them all together. The point is to pay attention to the important numbers and see how your strategies and tactics are working.

Especially as you’re getting started it will be slow going, so don’t get discouraged. Your website will need time to become established and you’ll need to spread the word. Your customers won’t realize you have a website until you tell them. As word begins to spread and your plans fall into place you should see your metrics begin to rise.

After a little time you should be able to notice if your efforts are paying off. This is especially important because you don’t want to waste time on something that isn’t working. If you’re posting blog entry after blog entry and your site’s traffic is still flat, you might need to try something else. But if you notice a little rise each time you post a blog entry that might be an indicator that you’re doing something right.

Keep in mind that you can’t put complete trust in the numbers. There are always other indicators that might trump the numbers (for example it might not directly bring in customers to blog, but blogging might give your brand an unquantifiable shot of respectability). And it’s also easy to become obsessed with the numbers. Especially when you can look at snazzy graphs you might be tempted to check your stats every day. Resist the temptation. While you do need to pay attention to what’s working, you can’t obsess. Instead obsess with getting your content right. Figure out how to track your stats and then do it infrequently enough so it’s not a distraction, but often enough that you can spot patterns and react accordingly.

Above all, be patient. You can build a website in a day, but you can’t build a great website in a day.

Getting Started: 3) Be Economical

Getting started with a website is a big first step. It takes guts, determination and a lot of smart thinking. We can help with that. This is the third in a series of five posts on getting started with a website.

There’s a recession going on. We’re a long way away from the dot com boom. It’s OK to be cheap with your website.

I’m not suggesting cutting corners and getting sub-par design or tech help. Those things cost money and you’ll need to invest in them. I am suggesting being as cheap as you can. Be economical.

It’s easy to dump a lot of money into a site. And don’t forget the time investment. You might not be paying yourself like you would a contractor to write for your blog, but your time is still valuable. It’s easy to dump a lot of resources into a site before you know it’s worth your investment.

One of the great things about the web is that there are a lot of extremely cheap or even free services out there, and some of those do exactly what you need. Try a free service before committing to hefty monthly fees. You might discover the monthly fees are worth it. Or you might save yourself a pile of cash.

One of the best blog services and content management systems out there is WordPress. It’s free. But setting it up, customizing it and keeping it updated might be beyond your skill level, which is where a pay service might pay off (like ours).

While you’re saving money, don’t forget about making money. Spending a little on your site is worth it if it starts to bring in more money. Hopefully your site will quickly bring some health to your bottom line (that’s the point, right?).

But don’t forget that there are extra ways your site can bring in money. Especially if you’re running a blog it’s worth considering some of the extra revenue possibilities. There’s always advertising, which may or may not work for what you’re trying to accomplish, and there are also referral opportunities. Some of your business partners may offer a small kickback when you refer paying customers. Amazon runs a popular affiliate service that will pay you a small percentage when click-thrus turn into sales. It may not amount to much, but a few dollars from Amazon when you review books might help offset some of your costs.

Getting Started: 2) Planning

Getting started with a website is a big first step. It takes guts, determination and a lot of smart thinking. We can help with that. This is the second in a series of five posts on getting started with a website.

As you’re trying to sort out the timing issues, what you really need is a plan. You need to think through what exactly you’re going to do with a website and how you’re going to do it.

  • What do you hope to accomplish with your site?
  • What’s the end goal?
  • What’s it going to cost? And does the goal justify that cost?
  • How’s it all going to work?

You’ve got to ask the big questions and you need to come up with serious answers. Just like your business, you’re going to get out of a website what you put into it. If you don’t put any thought into how it’s going to benefit you, you’re likely going to get haphazard results. But if you come up with a solid plan, you’re much more likely to succeed. You came up with a thorough and detailed business plan for your business (hopefully)—so likewise you need to come up with a detailed strategy for your website.

First come up with some goals. What do you want your site to accomplish? Your goals should be big picture:

  • A restaurant might want more diners.
  • A realtor might want to sell more houses.
  • A nonprofit might want more donors.

Next figure out some strategies to accomplish those goals:

  • A restaurant might offer coupons to lure in more customers.
  • A realtor might use educational marketing to set themselves up as an expert and draw more customers.
  • A nonprofit might use storytelling to get their message out there and engage more donors.

Now you’re getting somewhere. But how are you actually going to make these things happen? Come up with some specific tactics:

  • A restaurant might use Twitter and Facebook to post coupons.
  • A realtor might launch a blog and post three times a week to start educating potential customers.
  • A nonprofit might create videos of the people they help.

Finally you need to come up with some objectives to measure everything by. How do you know if you’re succeeding if you don’t have some measure of success? This can be tough because you need to be realistic but fair. Results might be slow to come at first.

  • A restaurant might want to see one new customer per week using the coupons.
  • A realtor might want to see steady growth in traffic over the first month, hitting 500 unique visitors that first month.
  • A nonprofit might want each video to be seen by 50 people.

And the questions and goals and objectives can keep building on each other. Blogging might be the tactic you take, but how are you going to get 500 people to visit the site? You need to keep refining and clarifying your plan with detail after detail. You’ll get those 500 people by posting three times a week, e-mailing all your friends to spread the word, asking a well-known real estate blogger to do a guest blog post, etc.

You can quickly see how much planning and thinking you have to do to pull this off. But that’s what you need to do if you want to succeed. The web isn’t the place for casual or sloppy marketing. If you’re going to get started with a website, you need to do it right. Be intentional. Think it through. If you manage to do that you’ll be doing more than getting started with a website—you’ll be on your way to succeeding.

Getting Started: 1) Fast and Slow

Getting started with a website is a big first step. It takes guts, determination and a lot of smart thinking. We can help with that. This is the first in a series of five posts on getting started with a website.

The timing for a new website can be tricky. You’re faced with two opposing ideas: fast and slow. It’s tempting to dive right in and get started. It’s also tempting to sit back and slowly ponder how technology may best help you.

Fast
The web is all about speed. It’s one of the inherent advantages of the web. You can post something instantaneously. There’s no printing, no shipping, no waiting. You create it and you can post it. Instant delivery. If you want to launch a website for your organization, you could have one up today. Doing it quickly is the name of the game.

Of course you can go too fast. You can dive in too quickly and make too many mistakes. You can over-reach, over-stretch and over-commit yourself. Suddenly all that speed has turned into wasted effort.

Slow
While there’s a temptation to take advantage of the web’s speed, that can also be a trap. Slow and steady wins the race. Don’t be afraid to go slowly and test the waters. Don’t dive in and promise things you won’t be able to deliver. Figure out what works for you and your organization and what’s actually sustainable. Take time to ask the important questions. And take more time to figure out the answers.

Of course you can go too slow. You can never get around to posting your takeout menu online. You can forget about the ideas you had at the beginning and before you know it your website has lost its potential. You’ve forgotten to update for months at a time and suddenly no one cares anymore. That audience you built has disappeared.

Like most of life, balance is the key. Don’t go too quickly, but don’t poke along either. Take your time figuring out what you want to do, but then do it quickly. Don’t spend all day writing blog posts or Twitter updates, but write a few and see if you like it. Spend 20 minutes a day and see if it’s something you’ll stick with.

Don’t just be slow, be deliberate.

Don’t just be fast, be efficient.