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The WebDesign.com Bookshelf

mktg-books

Today on the WebDesign.com live show, Cory and James talked about conversation, content and community. They also recommended a lot of books that have really helped us build a community around our products and services. Here is the list of books and their Amazon links.

The Whuffie Factor: Using the Power of Social Networks to Build Your Business

Trust Agents: Using the Web to Build Influence, Improve Reputation and Earn Trust

The Tipping Point: How Little Things Can Make a Big Difference

Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone

Raving Fans: Satisfied Customers Just Aren’t Good Enough

The New Community Rules: Marketing On the Social Web

Advertising on Facebook

With Facebook’s 300 million users spending 6 billion minutes a day on Facebook, there are plenty of advertising opportunities.

The biggest advantage to advertising on Facebook is the targeting capabilities. We’re talking about a social network here, so that should be a given. You can target for location, age, birthday, gender, keywords, education, workplace, relationship status, relationship interests, language and even connections (i.e., you can target or exclude members of any Facebook group, page or event you manage). That’s a powerful bit of targeting and ensures you can reach your exact audience.

The purchase process works much like Google AdWords where you can bid and compete with other advertisers. You also have the option to pay for clicks or views. With all the tracking capabilities you can quickly see what’s working and what’s not for your advertising goals. Point people to a specific landing page on your website or even a specific tab on your Facebook page (which has proven to be more effective: See ‘Pages and Ads’ under ‘Case Studies’).

You can get started with Facebook advertising here, check out Facebook’s suggested best practices and read up on 10 rules of advertising with Facebook.

Website vs. Phone Book

You’re a small business with a limited budget. Which do you choose: Website or phone book ad?

When you’re looking at the marketing budget it’s important to realize that comparing websites and phone book advertising is like comparing apples and oranges.

First and foremost, being listed in the phone book is advertising. A website is much more than advertising. Your options are pretty limited with a phone book ad. But the sky (or the budget) is the limit with a website.

Let’s look at a few specifics:

Money
The cost of both a website and a phone book ad can vary wildly depending on what you want and where you live. You can get a site for free. Or you can pay loads of money. A phone book ad isn’t going to be free and it shouldn’t cost loads of money, but depending on where you live it will easily cost several hundred dollars and could cost more depending on what kind of extras you want.

Time & Timing
The time commitment for a website and a phone book ad also vary wildly. A phone book ad by its very nature is a do it and forget it type of proposition. You place the ad and you’re done. A website, however, shouldn’t be so static. A successful website will be constantly updated and that’s going to take more time.

But in addition to your time, you should consider timing. A phone book ad is static and at best you can probably update it once a year. But a website is constantly changing. You can update it multiple times a day if you like. A phone book also comes infrequently, while a new website can go live in a few days.

Audience
A final factor to consider is the audience. Websites are worldwide. Phone books are local. The phone book audience tends to skew older while websites tend to skew younger (but that’s changing). Websites obviously require Internet access (do you know what percentage of your audience uses the Internet?). Phone book ads are also beginning to create backlash among people who see them as wasteful.

Which One?
All of these differences are peanuts when you consider the basic difference: a phone book ad is a directory listing. A website is whatever you want it to be. In the end you need to make a decision based on what works best for your business. If your business is primarily local and relies on an older audience, a phone book ad might make a lot of sense. If your business is worldwide or taps into a younger audience, a website is a clear winner.

If you really can’t decide, you can always have both. Pairing a website with a phone book ad gives you the best of both worlds.

Conspiring Against the Circumstances

Advertising is hit or miss. If you hit, congratulations. But it’s far more common to miss. And often it has absolutely nothing to do with you or your ad. Circumstances conspire against you. Your potential customers lose the mailer, misplace the coupons or just plain forget. A lot can happen between hearing a commercial or seeing an ad and being able to respond.

When that happens your potential customers lose their potential.

But a website offers a major advantage—reclaiming lost potential. If they forget your url a quick spin on a search engine could bring them back. If you play your SEO cards right they might not even need to remember the name of your business. All your advertising can be backed up and reinforced by a consistent web presence.

Circumstances will conspire against your business from time to time, which is why you need conspire against the circumstances. Be prepared with a website and make sure you’re easy to find. Then when people forget the details—and let’s face it, people will forget—it’s easier to be found again.

A Website is More Than Advertising

When you’re looking at your marketing budget it’s important to remember that a website is more than advertising.

Advertising is usually a one-way street. It’s one-way communication from you to potential customers. Think about the standard forms of advertising—radio or TV commercials, billboards, print ads, even the guy on the corner holding a sign. They’re all one-way communication with little regard for the customer’s interests, preferences, time or general sanity. As such, advertising gets ignored. Even worse, it can be dismissed as annoying.

While advertising can be effective, it has many pitfalls and is often on the outs today. Unless you’ve got multi-million dollar Super Bowl ads, nobody asks to see your advertising. Customers don’t want to be yelled at or interrupted.

Customers want a conversation.

That’s what a website can offer. It’s more than advertising. It’s communication. It’s connection. It’s interaction. Assuming, of course, that you take the effort to do that (see Do More with Your Website).

People visit your website because they want something. It’s not an interruption—they’re seeking you out. So give the people what they want. Give them the basic info they’re looking for. But a yellow pages ad does that, so do more. Answer questions they didn’t know they had. Offer updates and discounts and insider info. Make it dynamic. Make it change. Let’s see a yellow pages ad do that (see Flexible Marketing for Your Business).

A website is ultimately about communication, so make sure you’re communicating.

Get Free Advertising by Blogging

Blogging works with search engines as a free advertising tool for you. I have alluded several times in previous posts how blogging helps you come up in the search engine results when people look for topics of interest to them.

One of the big surprises to me when I started blogging was the fact that as I blogged more, the more important search engines became to getting traffic to my site. Soon I discovered that nearly half of my web traffic came from search engines. Blogging tripled the traffic I received on my web page before I started. And each month my traffic kept building as long as I continuously blogged on a regular basis.

You may think that when you post an article on your blog that the traffic from that post lasts only the few days it appears on the main page of your blog. But, quite the contrary, like fine wine, your blog post will age and turn into key-word-rich search engine food that will stay around for a long time after you initially post it.

Many people start on the web from search engines. Some people seem to think Google is the Internet and even type URLs into the search engine as if it were a browser. You can’t go wrong making friendly with the search engines and search engines love blogs!

Your blog post will be attracting people for as long as you have it on your site. And since all the work of writing the post is done, it’s like having a free internet advertisement that showcases your skills and knowledge out on the web for as long as you want it there.

The best part of search engine traffic is it is very targeted. People who type in a URL and come to your site take pot-luck that you have something there they want to see. But not with search engines, when people come to your site from a search, they are looking for exactly what you are talking about. The best kind of traffic is the kind that comes from people who are interested in your expertise on a topic of immediate importance to them.

Getting search engine traffic is free. Of course, you can pay companies to list your site and even sponsor advertisements in search engine results. But, if you regularly blog on the topics that are most relevant to your customers needs, you will be placed highly in the organic search engine results of their searched. That’s like getting free advertising every time you write a blog post.